Trauma-informed communication is crucial to staff and customer well-being.
Karen spoke to Lead To Soar founder Michelle Redfern about the need for trauma-informed communications in business to benefit staff and customers.
It’s imperative that companies provide safe and supportive workplaces.
For organisations where staff are in contact with members of the public who are dealing with challenging or traumatising events, it’s all the more important.
Trauma-informed communication means taking an approach that treats people with empathy and understanding; that we try to walk in their shoes.
In this Lead to Soar podcast, Michelle Redfern and I look at what it means to put well-being at the centre of your business.
Take a listen: